Forever Green will always strive to do the right thing and provide a delightful experience during your returns or warranty claim.

Use these guidelines to understand our process and your responsibilities.

60 Day No-Hassle Return Policy

 Forever Green Indoors offers a no questions asked, 60 day return with a full refund of your original purchase price, shipping (if applicable) and tax.

Your obligations: To qualify, you must use our Returnly automated returns system to initiate the return. Product must be returned in its original undamaged packaging (assuming normal wear and tear). Pay the return shipping cost to our Seattle warehouse and drop the shipment at the shipper of your choice.

  • Our obligations: We will promptly refund your order after we have received and inspected the contents. Refunds can only be made to your original method of payment. Be aware that it does take credit card companies 3-5 days to post the credit after we have issued it.

In the event we receive a return that is not in like new condition in it's original package we will assess a refurbishment fee of 25% of the original purchase price, then refund you the balance plus original taxes and shipping cost (if applicable). In the event of a replacement we will ship the replacement when after receive notice of a return tracking number, or when we receive the item back, whichever comes first. Replacements made during the first 60 days after purchase will be an exact and new replacement product of the unit originally purchased. We will pay the outbound shipping cost back to you at our expense.

Warranty Repair or Replacement

In the event of a defect in your product we will offer a repair or a replacement.

In the event of replacement we will ship a product after we receive notice of the returned item tracking number, or when we receive the item back, whichever comes first.

Replacements made during the first 60 days after purchase will be an exact and new replacement product of the unit originally purchased.

We will pay the outbound shipping cost back to you at our expense. Forever Green Indoors uses only major shipping companies to safely ship your order. Unless otherwise instructed we send the item signature required (within the USA).

 

Lost or Stolen Shipments

Forever Green Indoors uses only major shipping companies to safely ship your order. We provide tracking numbers. Unless otherwise instructed we send the item signature required (within the USA).

We provide third party shipping protection against lost or stolen items which can be purchased when adding the item to your cart and at checkout. Be sure to toggle on Route Shipping Protection if you elect to have your shipment insured.

In the event that an item is lost or stolen in transit, please be aware that Forever Green Indoors is not liable if you do not purchase Route Package Protection.

In some cases we may be able to file a claim on your behalf with the shipping company however the goods will not be replaced until the claim is resolved and FGI has been notified that we will be paid by the shipper. This will cause a delay in your order.

We strongly recommend that if you do not have a safe or secure area to receive a package that you instead have it routed to a local UPS or FedEx store for pickup.

To make a a claim for a lost or stolen item covered by Route please go to Route Shipping Protection.

Ton contact FGI about a lost or stolen package not covered by route email us at shop@forevergreenindoors.com

Used Equipment

Used equipment is ineligible for return or warranty.

Surcharges Imposed For Importation / International Shipping

Tariffs, taxes and other cross border fees are the responsibility of the buyer (unless our checkout system clearly displays and collects for these costs) and will be assessed by the local customs offices on receipt in the country of shipment. We ship DDP, delivery duties paid, to Canada and several other international locations. In the case of DDP you will not be required to pay additional duties or taxes. You may be asked to pay a nominal carrier brokerage fee.

Warranty Policy

We provide warranties on all our products which vary by manufacturer.

For FGI Brand LEDS: FGI LED Link To Warranty  Here

FGI provides a limited warranty against defects in manufacturing. Length of warranty depends on the product. Warranty length can be found on the product specification page on this website and in the product manual provided with each LED.

Some situations (but not all) that invalidate an LED warranty are:

  1. The product has been subject to abuse, misuse, neglect, negligence, accident, improper testing, improper installation, improper storage, improper handling, or use contrary to instructions given by Forever Green Indoors or our manufacturers.
  2. The product has had water or other liquids enter the case. The product has been sprayed with water or other liquids.
  3. The product has been altered by anyone except Forever Green Indoors.
  4. The product has been operating outside of environmental specifications for the product or been exposed to VOC's.
  5. The product failed due to an extreme condition i.e. fire, flood, etc.

For Trolmaster Products:

FGI is a Trolmaster Authorized Reseller. Warranty claims should be made directly to Trolmaster at this link.

"Please take the time to read through our Standard Terms and Conditions of the TrolMaster Limited Product Warranty.

How Long Does The Coverage Last? The product warranty becomes effective from the date of purchase by the purchaser. Coverage terminates if you sell or otherwise transfer the product. The repair of your product under warranty will not extend the period of the warranty. Three years warranty for all products except one year warranty for sensor probes from the purchase day.

How Do You Get Service? Products are to be returned to TrolMaster Tech Support Center under your express account. Address: 1112 Eagleridge Blvd, Pueblo West, Colorado

What is Covered? We will repair or replace your product if your product is found, within the warranty period, to be defective due to defective materials or workmanship existing at the time of purchase. If any part is no longer available or out of manufacture, TrolMaster will replace it with a functionally-equivalent replacement part.

What is Not Covered? TrolMaster shall NOT be liable for costs of repair or replacement of a product incurred as a result of: 1. Normal wear and tear. 2. Accidental damage, faults caused by negligent use or care, neglect, careless operation or handling of the product which is not in accordance with the TrolMaster Instruction Manuals. 3. Use of the parts not assembled or installed in accordance with the instructions of TrolMaster. 4. Use of parts or accessories other than those produced or recommended by TrolMaster. 5. External sources such as transit damage or weather. 6. Repairs or alterations carried out by parties other than TrolMaster or its authorized agents. 7. Serial numbers defaced or missing.

Return Policy When product is returned in salable condition, TrolMaster will accept the product for credit up to 30 days from the date of invoice, for whatever reason, and with a 15% restocking fee. If the product is not returned in salable condition, product will not be accepted for return.

TROLMASTER DISCLAIMS ANY AND ALL LIABILITY, INCLUDING ANY EXPRESS OR IMPLIED WARRANTIES, WHETHER ORAL OR WRITTEN, FOR SUCH THIRD PARTY HARDWARE. THE CUSTOMER ACKNOWLEDGES THAT TROLMASTER HAS MADE ITS BEST EFFORTS TO MATCH ITS PRODUCTS TO WORK WITH THIRD PARTY HARDWARE OR THE ABILITY TO CONNECT TO AND CONTROL THIRD PARTY HARDWARE FOR THE CUSTOMER’S INTENDED PURPOSE. TROLMASTER ADDITONALY AND SPECIFICALLY DISCLAIMS ANY AND ALL LIABILTY FOR CHANGES, ADDITIONS OR UPDATES IN ANY WAY TO A THIRD PARTY MANUFACTURES PRODUCTS."

For All Products:

Some situations (but not all) that invalidate the warranty are:

  1. The product has been subject to abuse, misuse, neglect, negligence, accident, improper testing, improper installation, improper storage, improper handling, or use contrary to instructions given by Forever Green Indoors or our manufacturers.
  2. The product has been altered by anyone except Forever Green Indoors.
  3. The product has been operating outside of environmental specifications for the product or been exposed to VOC's.
  4. The product failed due to an extreme condition i.e. fire, flood, etc.

No Hassle, No Fuss 60 Day Returns & Refunds

Our industry leading return policy duration is 60 days from time of delivery. If for any reason you are not fully satisfied send us the product back, in good operating condition and we'll refund your purchase price. - I personally guarantee this; Kevin Sullivan, Co Founder and CEO

You are only responsible for the cost of the return shipping. The item must be returned in the original box and packing materials. All cords and accessories must be returned as well. We will provide a full refund for products that are returned in like-new condition.

For items returned in poor condition we assess a restocking fee which will not be greater than 25% of the original value. Only becasue we cannot resell the item. 

RETURNLY AUTOMATED RETURNS: FGI Return Center

Return address: Forever Green Indoors, 2940 Westlake Ave N, Suite 101, Seattle WA 98109

Damaged Shipments

If you purchased Route Insurance you can file a claim for replacement using the shipment confirmation we sent at the time of order, or using the Route Shipping Insurance email confirmation sent when you ordered your product. Or follow this link to use your email and order number: Route Shipping Protection.

Please inspect all freight and packages upon delivery; All damage must be noted before the shipper leaves on their carrier bill or checks off their handheld terminal.

All claims for freight damage and missing boxes must be sent immediately to FGI and will be filed with the carrier at the time of receipt to ensure they fix the issues, and cover any cost of carrier related damages.

Lost or Stolen Shipments

Forever Green Indoors uses only major shipping companies to safely ship your order. We provide tracking numbers. Unless otherwise instructed we may send the item signature required (within the USA). 

We provide third party shipping protection against lost or stolen items which can be purchased when adding the item to your cart and at checkout. Be sure to toggle on Route Shipping Protection if you elect to have your shipment insured. 

In the event that an item is lost or stolen in transit, please be aware that Forever Green Indoors is not liable if you do not purchase Route Package Protection. 

In some cases we may be able to file a claim on your behalf with the shipping company however the goods will not be replaced until the claim is resolved and FGI has been notified that we will be paid by the shipper. This will cause a delay in your order. 

We strongly recommend that if you do not have a safe or secure area to receive a package that you instead have it routed to a local UPS or FedEx store for pickup. 

To make a a claim for a lost or stolen item covered by Route please go to Route Shipping Protection.

Ton contact FGI about a lost or stolen package not covered by route email us at shop@forevergreenindoors.com  

Refunds

Once your return is received and inspected, we will send you confirmation we have received your returned item issue a refund to your method of payment. (There is often some processing time before a refund is posted with you bank and credit card provider which is out of our control.)

Shipping Costs on Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. (We make exceptions for a new product with defects discovered within 7 days of receipt from Forever Green Indoors. Contact us for a free return shipment and we will provide a pre-paid return label at our expense. A defect is defined as a product that does not work, is broken or otherwise has a manufacturing quality issue as determined by FGI upon receipt). 

If you are shipping an item over $75, you should consider using a trackable shipping service and for items over $250 it is advisable purchasing shipping insurance.

FGI's Promise for Lifetime Product Support

You can rely on Forever Green Indoors to provide support on operating and maintaining any product you purchase from us for the useful life of the product. Just contact us at shop@forevergreenindoors.com with your question and we'll make sure to get you taken care of promptly. 

Warranty Issues

We provide warranties on all our products which vary by manufacturer.

For FGI Brand LEDS: FGI LED Link To Warranty  Here

FGI provides a limited warranty against defects in manufacturing.  Length of warranty depends on the product. Warranty length can be found on the product specification page on this website and in the product manual provided with each LED. 

Some situations (but not all) that invalidate the warranty are:

  • The product has been subject to abuse, misuse, neglect, negligence, accident, improper testing, improper installation, improper storage, improper handling, or use contrary to instructions given by Forever Green Indoors or our manufacturers.
  • The product has had water or other liquids enter the case. The product has been sprayed with water or other liquids. 
  • The product has been altered by anyone except Forever Green Indoors.
  • The product has been operating outside of environmental specifications for the product or been exposed to VOC's.
  • The product failed due to an extreme condition i.e. fire, flood, etc.

For Apogee Instruments:

FGI is an Authorized Reseller of Apogee Instruments and warranty claims should be made directly to Apogee Instruments at this link.

"Apogee is continually improving the durability and reliability of our sensors. This ongoing process has reduced product failure to virtually negligible levels. As a result, Apogee Instruments is proud to announce that, as of September 1, 2013, all products we manufacture now carry a 4 year warranty. Registration is not required to activate the warranty. It begins when the product ships to you from our factory or from an authorized distributor.

All Apogee Instruments products have a four (4) year warranty against defects in materials and workmanship, except for the PS-Series Spectroradiometers, SS-110 and SS-120 Field Spectroradiometers, EE08 Humidity Probe, and the MC-100 Chlorophyll Concentration Meter, which carry a one (1) year warranty. Other third-party accessories, like batteries, carry the original manufacturer warranty."

Some situations (but not all) that invalidate the warranty are:

  • The product has been subject to abuse, misuse, neglect, negligence, accident, improper testing, improper installation, improper storage, improper handling, or use contrary to instructions given by Forever Green Indoors or our manufacturers.
  • The product has been altered by anyone except Forever Green Indoors.
  • The product has been operating outside of environmental specifications for the product or been exposed to VOC's.
  • The product failed due to an extreme condition i.e. fire, flood, etc.

For Trolmaster Products:

FGI is a Trolmaster Authorized Reseller. Warranty claims should be made directly to Trolmaster at this link.

"Please take the time to read through our Standard Terms and Conditions of the TrolMaster Limited Product Warranty.

How Long Does The Coverage Last? The product warranty becomes effective from the date of purchase by the purchaser. Coverage terminates if you sell or otherwise transfer the product. The repair of your product under warranty will not extend the period of the warranty. Three years warranty for all products except one year warranty for sensor probes from the purchase day.

How Do You Get Service? Products are to be returned to TrolMaste Tech Support Center under your express account. Address: 1112 Eagleridge Blvd, Pueblo West, Colorado

What is Covered? We will repair or replace your product if your product is found, within the warranty period, to be defective due to defective materials or workmanship existing at the time of purchase. If any part is no longer available or out of manufacture, TrolMaster will replace it with a functionally-equivalent replacement part.

What is Not Covered? TrolMaster shall NOT be liable for costs of repair or replacement of a product incurred as a result of: 1. Normal wear and tear. 2. Accidental damage, faults caused by negligent use or care, neglect, careless operation or handling of the product which is not in accordance with the TrolMaster Instruction Manuals. 3. Use of the parts not assembled or installed in accordance with the instructions of TrolMaster. 4. Use of parts or accessories other than those produced or recommended by TrolMaster. 5. External sources such as transit damage or weather. 6. Repairs or alterations carried out by parties other than TrolMaster or its authorized agents. 7. Serial numbers defaced or missing.

Return Policy When product is returned in salable condition, TrolMaster will accept the product for credit up to 30 days from the date of invoice, for whatever reason, and with a 15% restocking fee. If the product is not returned in salable condition, product will not be accepted for return.

TROLMASTER DISCLAIMS ANY AND ALL LIABILITY, INCLUDING ANY EXPRESS OR IMPLIED WARRANTIES, WHETHER ORAL OR WRITTEN, FOR SUCH THIRD PARTY HARDWARE. THE CUSTOMER ACKNOWLEDGES THAT TROLMASTER HAS MADE ITS BEST EFFORTS TO MATCH ITS PRODUCTS TO WORK WITH THIRD PARTY HARDWARE OR THE ABILITY TO CONNECT TO AND CONTROL THIRD PARTY HARDWARE FOR THE CUSTOMER’S INTENDED PURPOSE. TROLMASTER ADDITONALY AND SPECIFICALLY DISCLAIMS ANY AND ALL LIABILTY FOR CHANGES, ADDITIONS OR UPDATES IN ANY WAY TO A THIRD PARTY MANUFACTURES PRODUCTS."

Some situations (but not all) that invalidate the warranty are:

  • The product has been subject to abuse, misuse, neglect, negligence, accident, improper testing, improper installation, improper storage, improper handling, or use contrary to instructions given by Forever Green Indoors or our manufacturers.
  • The product has been altered by anyone except Forever Green Indoors.
  • The product has been operating outside of environmental specifications for the product or been exposed to VOC's.
  • The product failed due to an extreme condition i.e. fire, flood, etc.

Used Equipment

Used equipment is ineligible for return or warranty.

Exchanges

FGI may offer an exchange based on specific circumstances at the buyers choice.

Shipping outside of the continental US

When shipping outside the Continental US all standard carrier charges are displayed at the checkout process.

Surcharges Imposed For Importation / International Shipping

Tariffs, taxes and other cross border fees are the responsibility of the buyer and will be assessed by the local customs offices on receipt in the country of shipment.

Forever Green Indoors is not responsible for these third party costs.

 

 

 

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Showroom and Fulfillment Center shop@forevergreenindoors.com tel. 1-800-630-7345Location: 2940 Westlake Ave N, Suite 101, Seattle, WA 98109
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